Privacy Policy
January 20, 2026
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Roland DG Corporation (hereinafter “we”), as a controller of personal information it processes, is committed to safeguarding the privacy of the individuals whose personal information it processes, including our website visitors. This Privacy Policy sets out how we collect, share, and use your personal information and how you can exercise your privacy rights.
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1. What information do we collect?
We may collect, store, and use personal information about individuals who interact with us, such as visitors to our websites, customers, business partners, and service engineers (hereinafter “you”). This personal information broadly falls into the following categories:
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Information that you provide voluntarily
We may ask you to provide personal information voluntarily: for example, we may ask you to provide your name and contact details (e.g., company name, address, phone number and email address) in order to register an account with us, to subscribe to marketing communications from us, and/or to submit inquiries to us.
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Information that we collect automatically
When you visit our websites or use our products, software, services, and other offerings, we may collect certain information automatically. The information we collect automatically may include information like your IP address, geographical location (e.g. country or city-level location), browser type and version, operating system, referral source, length of visit, page views, website navigation, product operation status, and service usage history, among other information. Some of this information may constitute personal information.
Collecting this information enables us to gain a better understanding of your interests and how you use our products, software, services, and related offerings. We use this information to improve our websites, to develop and improve our products, software, and services, and for marketing and other purposes.
Some of this information may be collected using cookies and similar technologies, as explained further under the heading “2. Cookies and similar technologies”.
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Information that we obtain from third-party sources
From time to time, we may receive personal information about you from third-party sources (for example, our group companies, our distributors, data providers, exhibition vendors, and list suppliers), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
The types of information we collect from third parties, could, for example, include name, job title, and contact details. We use the information we receive from these third parties to communicate information and offers for our products and services, or to maintain or improve the accuracy of the records we hold about you.
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2. Cookies and similar technologies
We use cookies and similar technologies (collectively, “Cookies”) on our websites and other services. The Cookies we use fall into the following categories:
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Essential Cookies:
These Cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas.
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Performance and functionality Cookies:
These Cookies are used to enhance the performance and functionality of our websites but are nonessential to their use. However, without these Cookies, certain functionality may become unavailable.
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Analytics and customization Cookies:
These Cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customize our websites for you.
Generally, these Cookies do not, by themselves, identify you. However, where we hold contact details or other information that you have voluntarily provided to us, we may associate such information with Cookies, which may enable us to identify you. In such cases, we treat those Cookies as personal information.
We use such Cookies that make you identifiable for direct marketing and other marketing activities.
You can refuse our use of Cookies, including Cookies that can identify you. If you do so, certain features may be limited, but our websites will remain available.
You can refuse Cookies by adjusting your browser settings. The method varies by browser; please consult your browser’s Help menu or refer to the links below.
- Google Chrome
- https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
- Microsoft Edge
- https://support.microsoft.com/en-gb/help/4522750/microsoft-edge-browsing-data-and-privacy-microsoft-privacy?ocid=EdgePrivacy
- Firefox
- https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox
- Safari
- For mac: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
- For iPhone: https://support.apple.com/en-gb/HT201265
- Opera
- https://help.opera.com/en/latest/web-preferences/
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3. Why we use your personal information
Personal information provided to us will be used for the purposes specified in this Privacy Policy or in the relevant parts of our websites, products, software, services, or other associated platforms.
We may use your personal information to:
- administer and operate our websites;
- enable your use of our products, software, services, and other related platforms;
- send you service emails;
- send you email notifications which you have specifically requested;
- organize events, promote our organizations, including by posting relevant content (for instance, blogs or interviews), sending you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
- provide you with information about our distributors, or, upon your request, arrange for our distributors to contact you directly;
- provide third parties with statistical information about our users, however, this information will not be used to identify any individual user;
- deal with inquiries and complaints made by or about you;
- use your feedback to improve and develop our products and services, to enhance our websites, and to inform our marketing and related activities; and
- analyze your interests and preferences, to personalize your experience on our websites and in our marketing communications, and to conduct other marketing and related activities.
Where you provide personal information for the purpose of publication on our websites, services, or related platforms, we will publish and otherwise use such information in accordance with this Privacy Policy and other applicable provisions.
We will not provide your personal information to any third parties for the purpose of direct marketing without your consent where this is required.
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4. Who do we share your personal information with?
We may disclose your personal information to the following categories of recipients:
- to our group companies, our distributors, third-party service providers and partners that provide data processing services to us (for example, to support the provision of our websites and services, provide functionality for our websites and services, or help enhance their security), or who otherwise process personal information for the purposes set out in this Privacy Policy or notified to you when we collect your personal information;
- to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
- to the purchaser (or prospective purchaser) and its agents and advisers in connection with any actual or proposed purchase, merger or acquisition of any business or assets, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy; and
- to any other person with your consent to the disclosure.
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5. International data transfers
Your personal information may be transferred to, processed in, and transferred among any of the countries in which we, our group companies, or our distributors, as well as the countries in which their respective service providers and partners operate, in order to enable us to use the information in accordance with this Privacy Policy. These countries may be different than the country in which you are resident and have data protection laws different to the laws of your country.
However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
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6. Legal basis for processing personal information
Our legal basis for collecting and using the personal information described above will depend on the applicable laws of your country of residence, as well as on the personal information at issue and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interests, for instance, when responding to your queries, improving our platform, or undertaking marketing. We may have other legitimate interests and if appropriate, we will make clear to you at the relevant time what those legitimate interests are.
If we determine that any part or all of our collection and use of your personal information does not comply with the laws of your country of residence, we will not carry out such processing in that country.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “12. How to contact us” heading below.
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7. Security of your personal information
We will use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
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8. Retention and deletion of personal information
Your personal information is securely retained at our headquarters in Japan or by a cloud computing service provider located in Japan.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We retain your personal information on our systems or with cloud service providers located in Japan (certain processing might be routed via cloud infrastructure in other countries for transit purposes only). However, where the laws of your country of residence impose data localization or similar requirements, we will comply with those laws.
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9. Amendments to this Privacy Policy
We may amend this Privacy Policy in response to changes in applicable laws and regulations, etc., and changes in our policies. Please check the date at the beginning of this Privacy Policy to see if any changes have been made.
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10. Your data protection rights
Under the data protection laws of your country of residence and other applicable data protection laws, you generally have the following rights:
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Access, correction, update, and deletion
If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “12. How to contact us” heading below.
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Objection and restriction of processing
You can object to processing of your personal information or ask us to restrict processing of your personal information. You can exercise these rights by contacting us using the contact details provided under the “12. How to contact us” heading below.
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Withdrawal of consent
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You can lodge a complaint with a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. After submitting your request, we may ask you to provide proof of your identity to confirm your details.
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11. Third-party websites
Our websites contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites.
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12. How to contact us
For inquiries and complaints concerning your personal information, or for requests to discontinue providing personal information to a third party, or for requests for disclosure or corrections of your personal information and other related requests, please contact us at:
- Personal Information Inquiry Office
- Roland DG Corporation
1-1-2 Shinmiyakoda, Hamana-ku, Hamamatsu-shi, Shizuoka-ken
431-2103 JAPAN
Email: rdg-PIinfo@rolanddg.co.jp