Privacy Policy

Roland DG Corporation (hereinafter “we”), as a controller of personal information it processes, is committed to safeguarding the privacy of the individuals whose personal information it processes, including our website visitors. This Privacy Policy sets out how we collect, share and use your personal information and how you can exercise your privacy rights.

1. What information do we collect?

The personal information we may collect, store and use about our website visitors, customers, business partners, contacts, service engineers, amongst others (“you”) broadly falls into the following categories:

1. (a) Information that you provide voluntarily

   We may ask you to provide personal information voluntarily: for example, we may ask you to provide your name and contact details (e.g. company name, address, phone number and email address) in order to register an account with us, to subscribe to marketing communications from us, and/or to submit inquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

2. (b) Information that we collect automatically

   When you visit our website or use our products, software, services, and other offerings, we may collect certain information automatically. The information we collect automatically may include information like your IP address, geographical location (e.g. country or city-level location), browser type and version, operating system, referral source, length of visit, page views, website navigation, product operation status, and service usage history, among other information.

   Collecting this information enables us to gain a better understanding of our customers’ interests and how they use our products, software, services, and other offerings. We use this information to improve our website, and to develop and enhance our products, software, services, and other offerings.

   Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “2. Cookies and similar tracking technology”.

3. (c) Information that we obtain from third-party sources

   From time to time, we may receive personal information about you from third-party sources (for example, our group companies, our distributors, data brokers, exhibition vendors and list suppliers), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

   The types of information we collect from third parties, could for example include, name, job title, contact details. We use the information we receive from these third parties to communicate information and offers for our products and services, or to maintain or improve the accuracy of the records we hold about you.

2. Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you.

3. Why we use your personal information

Personal information provided to us will be used for the purposes specified in this Privacy Policy or in the relevant parts of our website, software, online services, or other associated platforms.

We may use your personal information to:

1. (a)administer the website;
2. (b)improve your browsing experience by personalizing the website;
3. (c)enable your use of our software, online services, and other related platforms;
4. (d)send you service emails;
5. (e)send you email notifications which you have specifically requested;
6. (f)organize events, promote our organizations, including by posting relevant content (for instance, blogs or interviews), sending you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
7. (g)provide you with information about our distributors, or, upon your request, arrange for our distributors to contact you directly;
8. (h)provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
9. (i)deal with inquiries and complaints made by or about you; and
10. (j)reflect the opinions of customers in product development or the improvement or development of services.

Where you provide personal information for the purpose of publication on our website, online services, or related platforms, we will publish and otherwise use such information in accordance with this Privacy Policy and other applicable provisions.

We will not provide your personal information to any third parties for the purpose of direct marketing without your consent where this is required.

4. Who do we share your personal information with?

We may disclose your personal information to the following categories of recipients:

1. (a)to our group companies, our distributors, third-party service providers and partners who provide data processing services to us (for example, to support the provision of our website and services, provide functionality for our website and services, or help enhance their security), or who otherwise process personal information for the purposes set out in this Privacy Policy or notified to you when we collect your personal information;
2. (b)to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
3. (c)to the purchaser (or prospective purchaser) and its agents and advisers in connection with any actual or proposed purchase, merger or acquisition of any business or asset provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy; and
4. (d)to any other person with your consent to the disclosure.

5. International data transfers

Your personal information may be transferred to and processed in and transferred between any of the countries in which we or our service providers and partners operate in order to enable us to use the information in accordance with this Privacy Policy. These countries may be different than the country in which you are resident and have data protection laws different to the laws of your country.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

6. Legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, or undertaking marketing. We may have other legitimate interests and if appropriate, we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “12. How to contact us” heading below.

7. Security of your personal information

We will use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

8. Retention and deletion of personal information

Your personal information is securely stored at our headquarters in Japan or by a cloud computing service provider located in Japan.

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Amendments to this Privacy Policy

We may amend this Privacy Policy in response to changes in applicable laws and regulations, etc., and changes in the Company's policies. Please check the date at the beginning of this Privacy Policy to see if any changes have been made.

10. Your data protection rights

Under the Personal Data Protection Law, you have the following rights, which primarily depend on the purpose of collecting and processing your personal information:

1. (a) Right to be informed

   You have the right to be informed about how we collect your personal information, the legal basis for such collection and processing, how it is processed, retained, and deleted, and to whom it may be disclosed. You can access this information in the Privacy Policy or contact us using the details provided under the “12. How to contact us” section below.

2. (b) Right to request access to your personal information

   You have the right to request access to your personal information. Requests can be made using the contact details under the “12. How to contact us” section below. Where technically feasible, the information will be provided via email.

3. (c) Right to request correction of your personal information

   You have the right to correct any personal information that you believe is inaccurate, incomplete, or outdated. Requests can be submitted through the contact details under the “12. How to contact us” section below. We will review and update the information as appropriate and notify you via email.

4. (d) Right to request deletion of your personal information

   You have the right to request deletion of your personal information in certain circumstances. Requests can be submitted using the contact details under the “12. How to contact us” section below.

5. (e) Right to withdraw your consent for the processing of your personal information

   You have the right to withdraw your consent for the processing of your personal information at any time, unless there are legal grounds requiring otherwise. Requests to withdraw consent can be made using the contact details under the “12. How to contact us” section below.

6. (f) Right to lodge a complaint

   You have the right to lodge a complaint or make inquiries regarding this Privacy Policy or the processing of your personal information. Requests can be submitted using the contact details provided under the “12. How to contact us” section below.

11. Third-party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

12. How to contact us

For inquiries and complaints concerning your personal information, or for requests to discontinue providing personal information to a third party, or for requests for disclosure or corrections of your personal information, etc., please contact us at:

If you are not satisfied with our response, you may lodge a complaint with SDAIA, the competent authority in the Kingdom of Saudi Arabia.